The NEA Way — Do What’s Best for the Client

Video Transcript

If you look at my email signature, it includes a quote that says, “As a strategic energy advisor, my client is always my number one priority. Whether it is negotiating the best rate, identifying areas of opportunity, or monitoring the market in preparation for a new contract, the client always comes first.”

This statement is not only what I live by, but it goes hand-in-hand with our NEA guiding principle of “Do what’s best for the client.”

In one of our previous videos, my colleague Mike Zaura talked about the importance of delivering legendary service. To build off that, we can’t provide legendary service unless we are always doing what’s right for the client.

Whether it’s scheduling a meeting after work hours to fit our client’s schedule, giving market updates even if a contract doesn’t expire for another four years, or providing the best option for a company, we have to always be transparent, available, and insightful.

A good advisor puts their client’s needs before their own in order to make them successful. Not only do I know that our entire team does this on a daily basis, but we are constantly collaborating on ways to do this even better. There would be no Nania without our clients, and if they aren’t happy, we aren’t happy.

I could not be more proud to be a part of a team and organization that stands behind strong values the way Nania Energy Advisors does. I know I am always going to do what is best for my clients, and I can guarantee that all my colleagues will as well.

Thank you for watching.

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The NEA Way – Deliver Legendary Service

Video Transcript

As a sales rep, one question I get asked all the time is, “Why are you guys different from other energy providers?”

It is a great question, and rather than give you a sales pitch about our products and services, in this video I thought I’d share the guiding force behind what makes us unique: our culture.

When the reality of working remotely during the pandemic started to settle in for the long haul, we developed what we call “The NEA Way” — 32 fundamentals that capture who we are and what Nania Energy is all about. It drives how we interact with each other, our suppliers, and our clients. It explains why we do what we do, and it’s why Nania Energy is such an amazing place to work.

One of our 32 fundamentals is “Deliver legendary service.” This is all about the experience for you. Make every interaction stand out because of its helpfulness. Create the “WOW” factor that turns our clients into excited fans.

Every person on our team has delivered legendary service in one form or another to our clients. Our Energy Solutions Specialists find answers and resolve problems quickly. As problems inevitably arise, response time and clear communication are what elevate service to legendary service.

Our sales team has a unique process for finding the right product and strategy that fits the short- and long-term needs for your facility. There is no one-size-fits-all approach when it comes to energy, and our team is determined to find an energy solution that helps you achieve your goals — and make the process easy along the way.

Delivering legendary service is one aspect of who we are and what we strive to provide our clients. If you’ve had a “WOW” experience you would like to share with us, we would love to hear it.

Thanks for watching!

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