How to Navigate Energy Phone Calls

Energy Call

By Matt Souvannasing

Energy professionals (brokers and advisors) primarily use phone calls to contact current and prospective clients. Knowing what to expect from a call will help you decide whether to take the call and determine if the call is from a reputable energy company.

Who is calling you?

When an energy professional calls you, they should state who they are and the company they work for within the first few seconds. If you don’t recognize the company name, you can do a quick online search for more information about the company.

Or, feel free to ask the caller any clarifying questions. Having peace of mind about who you’re speaking with will give you the confidence to continue the call.

Why are they calling you?

Energy brokers and advisors typically call you to:

  • Make an initial connection and explain their company’s services
  • Introduce a market opportunity that you could take advantage of
  • Set up a time to meet with you to discuss energy
  • Talk about renewing your current contract
  • Bring a billing or payment issue to your attention.

What information will they ask for?

Brokers and advisors need specific information from you so they can give you pricing options.

Typically, they’ll ask you for:

  • Current bill copies (1-3 months is standard, but some suppliers may require 12 months)
  • A copy of your current energy agreement
  • Your signature on an LOA or LOE

The energy professional should clearly explain why they need each of these documents and should never be pushy.

Why do they need those documents?

Each piece of information serves its own purpose in the pricing process.

  • Current bill copies: Suppliers use these to verify that you have an active account with your local utility and gain monthly usage and demand information.
  • Copy of your current energy agreement: Contractual obligations with your current supplier can only be verified by looking at a copy of your current agreement — specifically the “Service Term” section and any roll-over provisions. The broker or advisor will use this information to guide their pricing requests and ensure you don’t have early termination fees.
  • LOA/LOE: Most third-party suppliers require a broker or advisor to submit an LOA or LOE before they will release pricing. This document is proof that you’re allowing the broker or advisor to receive account information on your behalf.

Do your research.

Take some time to research before deciding if the person you’re speaking with is the right energy partner for you. A reputable broker will be more than happy to set up a follow-up call with you or an in-person meeting later.

You should not feel pressured or tricked into providing your information. If you do feel this way during the call, you should not continue communicating with the caller — it may be a scam.

Please feel free to contact us if you have any questions about working with an energy advisor or broker.

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